Student Caller

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JOB DESCRIPTION

Job title

Student Caller

Location

A Central campus

Working Hours
  • Variable -Up to 18 hours weekly

  • Training (1-2 days):
  • In the week commencing 7th &/or 21st September 2026.
  • In-person and mandatory for the role.
  • On the job support in the Call Centre.

  • Shifts:
  • We offer two 3-hour shifts per day on Mondays-Fridays.
  • You can choose shifts that work for your schedule, between 9 am - 5 pm (18 hour weekly maximum).

  • Call Centre opening dates:
  • Late October to December 2026 (7 weeks)
  • February to March 2027 (7 weeks)
  • May-June 2027 (3 weeks).

Salary

£15.36 per hour worked

Closing Date

25th May 2026 or when application capacity is reached

- Please only apply if you are going to be a student for the academic year commencing September 2026.

- You will only be able to hold one part-time staff role during the academic year so please do not apply for multiple roles.


JOB PURPOSE

  • Westminster Students’ Union is recruiting a team of Student Callers to contact students at the University and ensure they settle into life at Westminster well, by encouraging them to seek support where necessary.
  • This project will be similar to a Call Centre where your role would be to ask a set of questions and collect the responses of the students you speak with. You will have rewarding conversations as you play a part in ensuring every student feels welcome and settled.

KEY RESPONSIBILITIES

  • Provide personalised outreach phone call support to other students.
  • Distribute key messages.
  • Triage students into the support service they need.
  • Provide proactive signposting support to students at risk of not finishing university.
  • Clear note taking during the calls.

WHAT IS IN IT FOR ME?

  • Truly flexible working - you’ll never be asked to work over a lecture.
  • Access to our employability support and development programme.
  • Rewarding conversations.
  • Team socials and staff parties.
  • A good working environment and great culture- you get to work with other students!

PERSON SPECIFICATION

Key areas we are looking for

How will this be assessed

Qualifications & Expertise

Must be a current student at the University of Westminster who is still studying from September 2026

A

Skills, knowledge & expertise

Student support & engagement

  • Personable /friendly.
  • Empathy and active listening skills.
  • Giving proactive signposting solutions.

Reliability

  • Reliable timekeeping and time management.

General duties

  • Good communication.
  • Clear notetaking skills.
  • Accountable /able to check and follow written processes.

A/I

A/I

A/I

Values & behaviours

A demonstrable commitment to UWSU’s values (proactive, honest, compassionate, sustainable)

A/I

Key code for the assessed column above:

-A= Assessment. -I= Interview.

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